Thank you for choosing TechDr for your appointment booking and business consultation needs. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, and related features.
1. Information We Collect
We collect the following types of information:
a. Personal Information
- For Patients/Users: Name, age, phone number, email address, gender, relationship (if booking for others), and appointment details.
- For Doctors/Clinics: Name, contact details, professional information, clinic details, and medical registration numbers.
- For Business Inquiries: Business name, contact person, phone number, email, business type, preferred call time, and requirements.
b. Appointment & Service Data
- Appointment dates, times, locations, and services requested
- Medical records and EHR data (for healthcare providers)
- Communication history and preferences
- Feedback and reviews
c. Technical Data
- Device information, browser type, and IP address
- Usage data and analytics
- Cookies and tracking technologies
2. How We Use Your Information
We use your information to:
- Schedule, manage, confirm, and reschedule appointments
- Send notifications, reminders, and confirmations via WhatsApp, SMS, or email
- Facilitate communication between patients and healthcare providers
- Respond to business inquiries and provide requested services
- Process payments and manage billing
- Maintain electronic health records (where applicable)
- Improve our services, website functionality, and user experience
- Comply with legal obligations and protect our rights
- Send feedback requests and collect reviews
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Such as Twilio (for WhatsApp/SMS messaging), Resend (for email), Prisma/PostgreSQL (for data storage), and cloud hosting providers, only as necessary to deliver our services
- Healthcare Providers: Doctors, clinics, and medical staff involved in your appointment or care
- Business Partners: Authorized clinic networks and affiliated healthcare providers
- Legal Authorities: If required by law, court order, or to protect our rights and users
- Emergency Situations: To protect health and safety when necessary
4. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit and at rest
- Secure database storage with access controls
- Regular security audits and monitoring
- Authentication and authorization protocols
- Secure API endpoints and data transmission
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your information only as long as necessary to:
- Provide our services and maintain appointment history
- Comply with legal obligations and healthcare regulations
- Resolve disputes and enforce our agreements
- Maintain electronic health records as required by law
Medical records may be retained for longer periods as required by healthcare regulations and professional standards.
6. Your Rights
Depending on your location, you may have the right to:
- Access, update, or delete your personal information
- Object to or restrict certain processing
- Withdraw consent at any time (where applicable)
- Request data portability
- File a complaint with supervisory authorities
- Opt-out of marketing communications
To exercise your rights, please contact us at contact@techdr.in.
7. Cookies & Tracking
We may use cookies and similar technologies to:
- Enhance your experience and remember your preferences
- Analyze usage patterns and improve our services
- Provide personalized content and recommendations
- Ensure security and prevent fraud
You can control cookies through your browser settings, though this may affect some functionality.
8. Third-Party Services
Our platform integrates with third-party services including:
- Twilio: For WhatsApp and SMS messaging
- Resend: For email communications
- Google Maps: For location services
- Payment Processors: For transaction processing
These services have their own privacy policies. We are not responsible for their privacy practices.
9. Healthcare Data Protection
For healthcare-related services, we comply with applicable healthcare privacy regulations including:
- HIPAA (Health Insurance Portability and Accountability Act) where applicable
- Local healthcare privacy laws and regulations
- Medical professional standards and guidelines
10. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
By using our services, you agree to this Privacy Policy.